Acute Care

Please do not visit LAC + USC. Although they carry the USC name, they are not in the Aetna Student Health Insurance network and you will have a $750 deductible. Please see below for the options available to you in an urgent care situation.

During Business Hours

Call the main phone line at (323) 442-5631 and a staff member will assist you in receiving the care that you need. If you need an appointment, you will be scheduled in the next available appointment.

During After Hours

Call the main phone line at (323) 442-5631 and an on-call nurse will assist you in receiving the care that you need. If you are counseled to visit an urgent care facility, please make sure to use a facility that your insurance network would cover. Read the instructions below under the insurance you carry to get further information about the facilities covered under your respective insurance.

Aetna Student Health Insurance

If you have Aetna Student Health Insurance, please refer to your eligibility and benefits to find out where and how much you will be covered for urgent care. If you would like to read your eligibility and benefits, you can find the document on their website or under our Forms tab. For customer service assistance over the phone, please call 877-626-2299 Monday-Friday from 9:00 – 8:30 pm.

Unfortunately, Aetna does not have a 24/7 call line for any questions. If you are in an urgent or emergency situation, please visit the closest urgent care or emergency facility, respectively. Show your insurance card and if they take Aetna, get the care you need. Please make a follow-up visit with our health center as soon as possible so that we can discuss care and costs. Below are the Tier 1 facilities that are covered under Aetna Student Health Insurance. For Tier 2 facilities, please visit Aetna’s website.


Do not go to LAC + USC (County) for Urgent Care Services.

USC Verdugo Hills Hospital
1812 Verdugo Blvd
Glendale, CA 91208
(818) 952-2222

Good Samaritan Hospital

1225 Wilshire Blvd
Los Angeles, CA 90017
(213) 977-2420


Do not go to LAC + USC (County) for Urgent Care Services.

Las Encinas Hospital

(800) 792-2345
2900 East Del Mar Boulevard
Pasadena, CA 91107

BHC Alhambra Hospital- 
Behavioral Health Only

4619 N. Rosemead Boulevard
Rosemead, CA 91770

Other Private Insurance

If you have a different insurance other than Aetna Student Health Insurance, please call the number on the back of your insurance card to get further information on the urgent care facility that is available and covered.

Weekend acute Care

Weekend acute care services are available Saturday and Sunday from 10:00 am-2:00 pm at the Engemann Student Health Center during Fall and Spring semesters. This is only for urgent care services. For all other medical or counseling services including primary care, preventive care, and vaccinations, students must come to the Eric Cohen Student Health Center from Monday through Friday.