If you are advised to go to urgent care, seek a facility/provider in your insurance network. If you have the Aetna student health insurance, please refer to your eligibility and benefits to find out where and how much you will be covered for urgent care. If you would like to read your eligibility and benefits, you can find the document on their website or under our Forms tab. For customer service assistance over the phone, please call 877-626-2299 Monday-Friday from 9:00 – 8:30 pm.
Unfortunately, Aetna does not have a 24/7 call line for any questions. If you are in an urgent or emergency situation, please visit the closest urgent care or emergency facility, respectively. Show your insurance card and if they take Aetna, get the care you need. Please make a follow-up visit with our health center as soon as possible so that we can discuss care and costs. Below are the Tier 1 facilities that are covered under Aetna Student Health Insurance. For Tier 2 facilities, please visit Aetna’s website.
If you have your own private insurance, please call the number on the back of your insurance card for the nearest hospital. Please do not walk-in to County LAC+USC Hospital for any emergencies. If you have the Aetna Student Health Insurance, this facility is an out-of-network hospital and you will have a $750 deductible for any care received.
Weekend Acute Care
Weekend acute care services are available Saturday and Sunday from 10:00 am-2:00 pm at the Engemann Student Health Center during the Fall and Spring semesters only. This is only for acute care services. For all other medical or counseling services including primary care, preventive care, and vaccinations, students must come to the Eric Cohen Student Health Center from Monday through Friday.
Emergency Facilities near the HSC campus
Do not go to LAC + USC (County) for Emergency Services. This facility does not accept insurance.
USC Verdugo Hills Hospital
1812 Verdugo Blvd
Glendale, CA 91208
Good Samaritan Hospital
1225 Wilshire Blvd
Los Angeles, CA 90017